Refund policy

Returns Policy

We offer a 14-day return policy, which means you have 7 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which it was received—unused and in its original packaging.
You will also need to provide a receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at support@echo-less.co.za or reach us on:

📱 +27 082 338 9214

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package.

Items returned without prior approval will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Courier costs for the return shipment will be deducted from the refund amount if the return is approved

Restocking Fee

No restocking fee is applied for returns of non-defective items.

Damages and Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately upon receipt so that we can assess the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

Custom or made-to-order products
Special orders or personalised items
Sale or clearance items

If you are unsure whether your item qualifies for a return, please contact us before proceeding.

Exchanges

We do not offer direct exchange. The fastest way to ensure you receive the item you want is to return the original product.
Once your return is approved, you may place a separate order for the replacement item.